Privacy Policy

This policy covers information collected through primetech.ke, our Nairobi store, phone and WhatsApp conversations, deliveries, trade-in requests, and customer support. We process personal data in line with Kenya’s Data Protection Act, 2019 and applicable regulations.

• Contact and identity details: name, phone number, email, delivery address, and order identifiers.
• Transaction details: purchased items, payment status, M-Pesa or bank references, and invoice records.
• Device and usage information: IP address, browser, pages visited, referral source, and timestamps.
• Conversations: information you include in support, social-media, trade-in, or warranty enquiries.

• Confirm, prepare, deliver, and support purchases.
• Respond to enquiries and facilitate eligible warranty or return requests.
• Maintain inventory, accounting, fraud prevention, and transaction records.
• Improve site performance and understand how customers use our services.
• Send promotional communication only where permitted, with an option to opt out.

Depending on the activity, we process information to perform a purchase contract, comply with legal obligations, protect legitimate business and security interests, or act on your consent. You may withdraw consent for optional marketing at any time.

We disclose only what is reasonably required to provide the requested service.

• Couriers and riders receive delivery and contact details.
• Payment providers receive transaction information needed to process payment.
• Hosting, analytics, and support providers process limited information on our behalf.
• Authorities may receive information where disclosure is required by law.

We use essential cookies for sessions, cart functions, security, and site preferences. Analytics may help us measure page performance and customer journeys. Browser controls can block optional cookies, although some site features may then work differently.

Records are retained only for as long as they serve the purpose for which they were collected or are needed for tax, accounting, warranty, fraud prevention, dispute handling, or other legal requirements. Information is deleted or anonymised when it is no longer required.

We use administrative, technical, and physical measures intended to prevent unauthorised access, alteration, loss, or misuse. Internet services cannot be guaranteed completely secure, so we review and improve these controls as our systems evolve.

Some technology providers may process information outside Kenya. Where that occurs, we use providers and safeguards intended to maintain protection consistent with applicable Kenyan data-protection requirements.

Subject to applicable law, you may ask to:

• Access personal information held about you.
• Correct inaccurate or incomplete information.
• Object to or restrict certain processing.
• Request deletion where there is no lawful reason to retain the information.
• Withdraw consent or stop direct marketing.

Our store is not designed to collect personal information directly from children. A parent or guardian should place an order or contact us where the customer is under 18.

Contact us to exercise a privacy right or ask how information relating to you is handled.

Your use of the store is also governed by our Terms & Conditions.

This notice may change when our systems, providers, or legal obligations change. The current version and its effective date will remain available on this page.